Joining the Hollywoodbets Purple Team means being part of a major South African success story. Starting small in Durban, Hollywoodbets has become a strong brand in Africa and the UK, with plans for further growth. Our skilled Team aims to expand worldwide and is ready for any challenge, believing anything is possible at Hollywoodbets. Join us and let’s aim high.
We’re looking for a VIP Security Officer in Brackenham, Kwa-Zulu Natal. Do you have what it takes to join our team?
The person in this role will make sure people are safe. This could mean watching security cameras or walking around to check things. VIP officers will stop loss and theft and report anything strange or unusual.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Registered with PSIRA
- Previous Security Experience
A Bonus to have:
- Valid driver’s licence
What You’ll do for the Brand:
- Important people should arrive 15 minutes before the branch opens.
- The Branch Manager or Senior Team Leader will open the branch while the important person is there.
- The important person needs to walk around the building to make sure everything is safe before the branch opens.
- The important person needs to look for anything that seems strange before the branch opens.
- The important person should always pay close attention to what’s happening around them when the branch opens or closes.
- The important person should walk through the branch after it opens to make sure everything is okay.
- The important person must make sure all safety checks are done before the Branch Manager or Senior Team Leader starts their daily work.
- When the branch opens and closes, one important person should stand away from the entrance to watch their coworker and look for possible danger.
- Walking around should include checking inside and outside the branch entrance, back areas, and all parking spots.
- Make sure all walkie-talkies are fully charged for use early in the morning. Report any broken equipment right away.
- Charge the batteries overnight, so they’re ready to use at the start of your shift.
- Make sure all panic buttons and walkie-talkies work well and store them safely.
- Make sure there’s a way to get in during an emergency.
- The VIP Officer in the search area must use the scanner to check everyone coming into the branch, including employees.
- Always keep the branch door or gate closed in the search area.
- VIP Officers should only scan guests of the same gender.
- Male guests should be scanned by male VIP Officers only, and female guests by female VIP Officers only.
- VIP Officers need to check female bags with a stick. Male guests can’t bring bags inside.
- VIP Officers must guide traffic on the property, keeping people and vehicles moving smoothly in and out of the building.
- At the end of the day, VIP Officers should limit entry by closing one door to improve security and lower risk.
- VIP Officers must go to branch meetings when the Branch Manager tells them to.
Guest Service
- First impressions last – VIP Officers are at the forefront of Hollywood.
- VIP Officers are the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
- Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
- Ensure to treating our guest with respect and have the good attitude at all times.
- When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.
Compliance
- VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
- In ranches with no liquor licence, No alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP Officer on duty are not allowed to take bets with Amadoda uniform.
- VIP Officers on duty are not allowed to utilize the Limited pay-out machine.
Code of Conduct
- When working, don’t sit, relax, use your phone, or eat.
- Smoking is not permitted while working.
- Do not come to work if you’ve been drinking alcohol.
- Stay at your assigned location; leaving it could result in punishment.
- Sleeping while working is not allowed and will lead to punishment.
- Avoid unnecessary conversations with friends or coworkers while at your location.
- Do not take money from customers.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
Other
VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. Able to work in a rotating shift /work flexible hour. Ensure the ability to work independently. Ensure you physical fitness is always obtained in line with the job requirements.
What You’ll Bring to the Team:
- Strong business acumen
- Great communication skills
- Attention to detail
- Effective problem-solving abilities
- High level of accountability
- Guest orientation
So, are you ready to level up, learn, and perform at your best?
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
