Hollywoodbets: A person who takes bets from customers.
Joining the Hollywoodbets Purple Team means becoming part of a major South African success story. Hollywoodbets started small in Durban and has become a strong brand in Africa and the UK. This is just the start, as our skilled team aims to grow worldwide and is prepared for any challenge. At Hollywoodbets, there are no limits, so join us and aim high.
We are looking for a Betting Clerk in Govan Mbeki, Eastern Cape. Could you be our next Purple Star?
The chosen people will run the branch by taking bets, increasing betting amounts, handling money, making payouts, helping customers, and following the rules.
With Hollywoodbets You Will:
- Be creative and invent new things with a real team of people who think alike and want to succeed.
- Take on challenges and enjoy the excitement of working in a lively, quick-moving business.
- Improve your skills with our training programs and a workplace that helps you build your career.
You Bring:
- 1-2 years in the gaming industry
A Bonus To Have:
- A valid driver’s license.
- A degree/diploma
What You’ll Do For The Brand:
Branch Growth:
- Make sure betting information is updated quickly.
- Update notices, card changes, results, and scratches as they happen during the day.
- Know all the betting rules, odds, and how much bets pay out.
- Staff should know the betting limits and must always contact the Betting Support Center and Events Office before taking a bet that goes over the limit.
- Staff must tell the Team Leaders or Betting Manager when placing big bets that don’t need approval.
Sales Administration:
- Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management:
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance:
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your work stations is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)
Customer Service:
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance:
- Follow company rules and internal controls.
- Obey the ethics code and report any fraud.
- Staff must wear the proper Hollywood uniform while working.
- Staff cannot accept bets on credit.
- Staff on duty cannot place bets while wearing the Hollywood uniform.
- Staff can bet as customers when off duty and not wearing their uniform.
- Staff cannot be behind the betting counters when off duty.
- Staff on duty cannot use the Limited Pay-Out machine.
Values:
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team:
- Knows what makes the business tick.
- Shows they know how betting works.
- Understands the different ways to bet.
- Handles money coming in and going out by following company rules.
- Spots problems, figures them out, and fixes them quickly.
- Gets things done even when it’s hard.
- Always thinks about what the customer wants.
